Professional Summary
Versatile professional with over 20 years of experience spanning bookkeeping, administrative management, client relations, and customer service across the Philippines, Australia, and the Middle East. Brings rare dual capability — handling full-cycle bookkeeping while serving as the primary point of client communication. Holds prior on-the-ground work experience in Sydney, Australia, and is currently completing Xero Advisor Certification. Ready to deliver accurate, timely, and professionally communicated financial and administrative support to Australian businesses.
Professional Experience
Liaison Officer & Bookkeeper
- Serve as the primary liaison between the organisation and external stakeholders including government agencies, partners, vendors, and clients
- Handle submission and renewal of permits, licences, and regulatory requirements ensuring full compliance with local laws and tax obligations
- Record and reconcile financial transactions including sales, purchases, payments, and receipts
- Process invoices and receipts; maintain petty cash records and reimbursements
- File and submit government statutory forms (BIR, SSS, PhilHealth, Pag-IBIG)
- Maintain comprehensive filing systems — both digital and physical — and safeguard official documents
Sales Consultant 🇦🇺 Sydney, Australia
- Delivered high-level client engagement and sales support in one of Sydney's premier hospitality establishments
- Managed corporate account enquiries, reservations, and client relationship management for Australian and international guests
- Developed deep understanding of Australian professional standards, client expectations, and service culture
Customer Service Officer 🇦🇺 Sydney, Australia
- Provided front-line customer service and account support for Australian telecommunications clients
- Resolved billing enquiries, service complaints, and account management issues with high client satisfaction
- Gained direct exposure to Australian consumer standards, regulatory expectations, and communication norms
Administrative Officer
- Provided comprehensive administrative support across a large-scale engineering and construction firm over 11 years
- Managed correspondence, scheduling, reporting, and document control for senior management
- Coordinated with international partners and maintained professional stakeholder relationships
- Prepared and compiled detailed management reports and project tracking documentation
Product Manager (Microsoft)
- Managed Microsoft product portfolio including licensing, distribution, and client onboarding
- Coordinated with vendors and internal teams to ensure product availability and compliance
Passenger Service Agent
- Delivered passenger handling, check-in, and customer service in a fast-paced international aviation environment
Assistant Events Coordinator
- Supported end-to-end coordination of corporate events, marketing activations, and client functions
Customer Service Officer
- Delivered customer service and data management support across Manila and Bangkok offices
- Handled multi-channel client communications, data entry, and account maintenance